Richemont
Salesforce
Hands reviewing luxury jewelry design sketches.

Wholesale Retailization.

One platform bringing together 
Partners and Maison Key Account Managers 
to enable seamless client experiences.

Refined atelier interior, dark wood and warm light.
02/07ALIGNEMENT

Partner Objective

Drive trackable growth, take informed decisions and deliver consistent Maison experiences.

KAM Objective

Spend more time with Partners to manage trackable growth, retailize the Wholesale channel, protect the brand identity and automate administration.
Luxury Maison boutique interior at night.
03/07AT THE EXTERNAL BOUTIQUE

The Partner Advantage

with KPIs, brand content and boutique-level clienteling tools. and a complete client overview guide the conversation. Instantly send personalized messages and .Modern after-sales platform with Intake via Image Recognition and Digital Signature.

A single shaft of light against deep darkness.
04/07AT THE MAISON

The KAM Advantage

with proactive alerts and joint Business Plan creation. to monitor inventory and partner performance indicators. Directly push ready-made and execute a driving growth at scale. Leverage AI-powered visit preparation and follow-up

Maison ambassadors meeting with a client in a refined Geneva salon.
05/07CUSTOMER POV

The Client Experience

The same premium, status-aware experience as a direct boutique, including:\u00a0\nMaison-branded, personalized communications via trained ambassadors &\u00a0\nFull service log tracked & linked to the watch.

Tall modern lobby at blue hour with deep architectural lines.
07/07MEASURED OUTCOMES

The Operating Dividend

PARTNER METRICS

MAISON KAM METRICS